At Bobike we want you out and about, riding your bike with your child completely carefree. We obviously do not know what hurdles you encounter along the way, but one thing we know for sure and that is that you can trust the quality of Bobike. If, despite our best efforts and extensive quality testing, you encounter a problem with your Bobike product, visit your Bobike dealer for help. Do not forget the bring the affected product and the original sales receipt. It is the quickest way for you and your child to get back on the bike safe and sound!