1. About the Polisport Group and its Commitment

Founded in 1978 and headquartered in Carregosa, Oliveira de Azeméis, the Polisport Group currently includes the companies Polisport Plásticos, S.A., Polinter Plásticos, S.A., and Polisport Molds, Lda., as well as the brands Catlike, Bobike, Polisport Off-Road, Polisport Bicycle & Move, Dieffe, among others.

A fundamental commitment of the Polisport Group is the protection of the privacy and personal data rights of individuals, acting in accordance with the provisions of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council), effective as of May 25, 2018, Law No. 58/2019 of August 8, which ensures the implementation of the Regulation in the national legal system, and other related legal instruments.

2. About this Privacy Policy

With this Privacy Policy, we aim to inform our clients, business partners, consumers, and the general public about the personal data we collect and how, the specific and legitimate purposes for which we process it, how long we retain it, and the rights data subjects hold, among other relevant information.

3. Confidentiality and Privacy

Protecting your privacy and personal data is our mission. We process your data in a fair and transparent manner, ensuring confidentiality and security regarding the information we request and/or you provide, which is used solely for the purposes expressly specified and consented to by you.

4. What Data Do We Collect and How?

Personal data is information that identifies, directly or indirectly, a natural person (the data subject), particularly by reference to an identifier such as a name, identification number, location data, preferences, among others.

We collect only the information strictly necessary and relevant to the intended purposes. As such, we may collect the following data: name, phone contact, email address, and postal address; date of birth, tax identification number, and payment details included on product invoices; and information included in CVs provided by the data subject.

We collect such personal data through interactions you have with us, such as filling out contact forms available on our websites, possible interactions via social media, product registration, newsletter subscription, job applications on our website, and in the context of online sales contracts. We may also collect it from our distributors when handling complaints.

5. For What Purposes Do We Process Data?

We process personal data provided to us for the following specific purposes:

1. Contact and complaint forms – to follow up on the content of the form and provide an appropriate response.
2. Product registration – to extend the product warranty from 3 to 4 years and for product tracking purposes.
3. Newsletter subscription – to regularly send updates on the Polisport World.
4. Job applications – for immediate or future recruitment purposes.
5. Online sales – to process orders and deliver products purchased remotely.

The data processing is legitimized by the data subject’s consent, legitimate interests pursued by the Controller, or the fulfillment of legal obligations, as applicable.

6. How Long Do We Retain Data?

We process and retain your personal data in accordance with the specific purposes for which it was collected and lawfully processed, only for as long as necessary to fulfill those purposes.

The data retention periods, by purpose, are as follows:

1. Contact and complaint forms – data is retained for one year from the initial communication.
2. Product registration – data is retained for the product’s useful life.
3. Newsletter subscription – data is retained until the subscriber indicates otherwise. Each newsletter includes a link for unsubscribing at any time.
4. Job applications – data is retained for one year from the application submission date.
5. Online sales – data is retained until the order is fully processed and delivered.

7. Who do we transfer personal data to?

We only pass on your personal data to third parties in the context of after-sales service, to respond to requests for information or complaints, in two specific cases: to the transport company, if it is necessary to send products; to the local distributor, who is carefully selected by us, in order to speed up the process and resolve the issue. Without prejudice, you should consult the Privacy Policy of the specific transport company or local distributor.

8. Who is responsible for processing the data?

Polisport Plásticos S.A. is responsible for processing your personal data.

If you need any further information or clarification regarding the processing of your personal data or your rights as a data subject, please contact us through the following channels:

• Contact form;
• By telephone: +351 256 410 230 (from Monday to Thursday, from 8 a.m. to 5 p.m., and on Fridays, from 8 a.m. to 4 p.m.);
• By e-mail, to the following address: dpo@polisport.com;
• By letter, to the address: Avenida Ferreira de Castro, n.º 818, Fontanheira, 3720-024 Carregosa, Oliveira de Azeméis – Portugal.

9. What rights does the data subject have?

The data subject has the following rights, among others:

• Right of access to their personal data, as well as to obtain confirmation as to whether or not it is being processed, and to other information, such as the purposes of the processing;
• Right to rectification – you may request the rectification of inaccurate, outdated or incomplete data;

• Right to erasure of data (“right to be forgotten”) – you can ask for your data to be erased in the following circumstances: if the data is no longer necessary for the purpose for which it was collected and there is no legal rule requiring it to be kept for longer; if you have withdrawn your consent, where consent was the basis for the processing; if you have objected to the processing of the data and there are no overriding legitimate interests of the Data Controller that justify it; if consent for the processing of the data has been given by your legal representatives; among others.
• Right to restriction of processing – in certain situations, you can request that we suspend processing (for example, if you dispute the accuracy of personal data, processing will be restricted for a period that allows us to verify its accuracy);
• Right to object to processing – you can object to your data being processed for reasons relating to your particular situation. You can also object to data being processed for direct marketing purposes, in which case the data will immediately cease to be processed for this purpose;
• Right to data portability – you can request that the personal data you have provided be delivered to you in a structured, commonly used and machine-readable format. You can also request that we transmit your data directly to another entity, whenever this is technically possible.

Data subjects also have the right to withdraw their consent to the processing of their personal data at any time. If they withdraw their consent, their data will no longer be processed, but the withdrawal of consent does not compromise the lawfulness of the processing of personal data that has been carried out up to that date on the basis of the consent previously given.

The data subject also has the right to lodge complaints with the competent national supervisory authority, which in Portugal is the National Data Protection Commission. For more information, go to www.cnpd.pt.

You can exercise any of the rights guaranteed to you at any time and free of charge, in writing, by sending an e-mail to dpo@polisport.com. We will respond as soon as possible, without undue delay, and within one month of receiving the request.

10. SECURITY OF PERSONAL DATA

We treat the personal data you provide with a focus on their security and integrity, in order to protect them from accidental or unlawful destruction, loss or damage and from unauthorized disclosure or access. To this end, the Polisport Group regularly carries out security audits of its IT infrastructure. Any breach of personal data that may entail a high risk to your rights and freedoms will be notified to the competent supervisory authority upon becoming aware of it.

11. Limitation of liability (use and risk)

The Polisport Group cannot be held liable for any losses or damages, in terms of civil liability, resulting from incorrect use of the website and its contents by the user, access to the user’s computer and computer system by third parties, viruses, among others. Although the Polisport Group is committed to the security of the website and puts in place appropriate preventive measures to ensure its protection, it cannot guarantee or declare that the files available for download are free of viruses, worms, Trojan horses, scripts or any other code or program containing destructive or harmful properties. We therefore warn you to take every precaution to protect your personal data while using the Internet, in particular by changing passwords frequently and ensuring that you use a browser that allows the use of SSL communication.

12. Partner websites

Our website contains links to and from other websites, either those of partners or distributors. Please note that this Privacy Policy does not apply to any of these websites. The Polisport Group is not responsible for the privacy policies or practices of these websites, so we recommend that you check their Privacy Policies before providing any personal data.

13. Updating the Privacy Policy

This Privacy Policy may be revised and updated, so we ask you to revisit it regularly. We last updated it on November 15, 2024.

14. Acceptance of the Privacy Policy

By providing your personal data, through the interactions you establish with us through the aforementioned means, the respective holder confirms that they are aware of this Privacy Policy and accept it, and therefore consent to the collection, use and storage of the personal data requested of them, in accordance with the terms set out herein.

15. Cookies

15.1. What are cookies?

Cookies are small data or text files stored by a browser on the user’s computer or mobile device. They collect information about, for example, the user’s preferences and browsing behaviour, in order to provide them with a more personalized and efficient online experience, and to ensure that the website works securely and as expected.

15.2. Which cookies do we use, for what purpose and for how long do we store them?

• Strictly necessary cookies: These are essential for the website to function properly, allowing the user to navigate it. Without these cookies, the services requested by the user cannot be provided. These cookies do not collect personal data.
• Advertising cookies: These cookies direct advertising according to the users’ interests, aiming to tailor advertising campaigns to their preferences. Additionally, they limit the number of times a user views ads, helping measure the effectiveness of the advertising and the success of the website’s organization.
• Performance cookies: These cookies collect user preferences and activities while browsing the website, so it does not need to be reconfigured with each visit. They are used exclusively to improve the website’s performance and to tailor the online experience and services to the users’ needs.

In this list, you can check the cookies used and the duration for which they are stored.

Necessary Cookies

• Cookie: PHPSESSID
• Entity: polisport.com
• Storage Time: Session

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Advertising Cookies

• Cookie: _fb
• Entity: facebook.com
• Storage Time: 90 days

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Advertising Cookies

• Cookie: _ga
• Entity: Google Analytics
• Storage Time: 2 years

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Advertising Cookies

• Cookie: ar_debug
• Entity: doubleclick.net
• Storage Time: A few seconds, 30 days, 390 days

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Advertising Cookies

• Cookie: _hj
• Entity: Hotjar
• Storage Time: 360 days

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Advertising Cookies

• Cookie: YSC
• Entity: Youtube
• Storage Time: Session, 179 days

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Performance Cookies

• Cookie: _seeP_1
• Entity:www.polisport.com
• Storage Time: 7 days, 30 days, 392 days, a few seconds

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Performance Cookies

• Cookie: _cfduid, guestidc
• Entity: jobvite.com
• Storage Time: Session, 30 days

15.3. Consent required

Cookies are a computer tool that we can only use if the user gives their express consent. To this end, a box will appear at the beginning of the session which the user must fill in, depending on the cookies they wish to consent to, except for those that are strictly necessary, whose consent is not requested, as they are essential for the correct and safe functioning of the website the user wishes to visit.

Please note that the only personal information that a cookie may contain is that provided by the user and data subject.

 15.4. How can you disable cookies?

The user and data subject can, at any time, partially or totally deactivate the cookies they have consented to by changing the browser settings (Google Chrome, Mozilla Firefox, Safari, etc.) on their device. To do this, configure cookies in the “options” or “preferences” menu.

Please note, however, that disabling cookies may prevent some of the website’s services from working properly, affecting browsing in part or in full.

For more information on how to manage cookies, depending on your browser, see the following websites:

http://www.allaboutcookies.org

Internet Explorer: http://support.microsoft.com/kb/278835

Chrome: https://www.google.com/chrome/intl/en-GB/more/privacy.html

Firefox: http://support.mozilla.org/en-US/kb/Clear%20Recent%20History

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/browser/tutorials/security/privacy/