PRIVACY POLICY

ABOUT THIS PRIVACY POLICY

This Privacy Policy is intended to inform our clients about what personal data we collect, how we handle it, the specific purposes for which we use it, and the rights you enjoy as a personal data subject.

CONFIDENTIALITY AND PRIVACY

We are committed to protecting the privacy of your personal data, and therefore we treat your data fairly and transparently, ensuring the confidentiality and security of the information we request from you, which is used only for the purposes expressly set forth herein and to which you have consented.

WHAT DATA DO WE COLLECT AND HOW?

Personal data is information that makes it possible to identify, directly or indirectly, a natural person (personal data subject), in particular by reference to an identifier, such as a name, an identification number, location data, and preferences, among others. We collect only the information that is strictly necessary and relevant to the purposes for which it is intended. Thus, we may collect the following data: name, telephone contact, e-mail address, and address; data such as date of birth may also be collected in connection with newsletter subscriptions, tax identification number, and payment data on the product purchase invoice. We collect personal data in your interactions with us, particularly by filling out the contact and complaint forms, product registration, newsletter subscription, and social media. We may also collect it from our distributors as part of the handling of complaints.

FOR WHAT PURPOSES DO WE PROCESS DATA?

We process the personal data you provide to us for the following specific purposes:

a. For processing information requests and complaints and proposals for improvement and/or new product suggestion — We process the data for the purpose of responding to your inquiries and complaints and to provide feedback on your proposals

b. Product registration — We process the data for the purpose of extending the product warranty from 3 years to 4 years and for product tracking purposes.

c. Newsletters — We process the data for the purpose of sending you regularly all the news from Bobike World.

WHAT ARE THE DATA RETENTION PERIODS?

We process and store your personal data in accordance with the specific purposes for which they were collected and processed and only for the period of time necessary to fulfill these purposes.

Thus, the retention periods for personal data, according to each purpose of processing, are as follows:

a. For processing information requests and complaints and proposals for improvement and/or suggestion of new product – 1 year, from the first contact by the holder

b. Product registration – Product lifetime.

c. Newsletters – the data will be kept until otherwise indicated by the owner. — Each newsletter includes a link so that, at any time, the subscriber may remove his subscription.

TO WHOM DO WE TRANSMIT PERSONAL DATA?

We only transmit your personal data to third parties as part of after-sales service, to respond to requests for information or complaints, in two specific cases: to the shipping company, if shipping of products is required; and to the local distributor, which is carefully selected by us, in order to expedite the process and solve the issue. Without prejudice to this, you should consult the Privacy Policy of the specific shipping company or local distributor.

WHO IS RESPONSIBLE FOR DATA TREATMENT?

Bobike® is responsible for the treatment of your personal data.
If you have any questions or require further information regarding the processing of personal data or the rights you enjoy as a data subject, please contact us through the following channels:
– Contact form;

WHAT RIGHTS DOES THE OWNER OF THE PERSONAL DATA HAVE?

The holder of personal data is granted, among others, the following rights:

Right of access to their personal data, as well as to obtain confirmation as to whether they are processed, and to other information, such as the purposes of the processing.

Right of rectification – you may request the rectification of inaccurate, outdated, or incomplete data.

Right to erasure of data (“right to be forgotten”) – you may request that your data be erased, and we are obliged to erase it when it is no longer necessary for the purpose for which it was collected and when you withdraw your consent or object to the processing and there are no legitimate interests justifying it;

Right, to restrict processing – in certain situations, you may request that we suspend processing (for example, if you contest the accuracy of your personal data, the processing will be restricted in its use for a period that allows us to verify its accuracy);

Right to object to processing – you may object to your data being processed for reasons relating to your particular situation. You may also object to the processing of the data for direct marketing purposes, in which case the data will immediately cease to be processed for this purpose.

Right to data portability – you may request that the personal data you have provided be delivered to you in a structured, commonly used and machine-readable format. You may also request that we transmit your data directly to another entity, where technically possible.

The personal data subject also enjoys the right to withdraw at any time the consent he or she has given for the processing of his or her personal data. If he/she withdraws his/her consent, his/her data will no longer be processed, but the withdrawal of consent shall not affect the lawfulness of the processing of personal data that has been carried out up to that date based on the consent previously given.

The holder of personal data also has the right to lodge complaints with the competent national supervisory authority, which, in Portugal, is the National Commission for Data Protection. For more information, access www.cnpd.pt.
You may exercise any of the rights assured to you at any time, free of charge, by writing to the email address dpo@polisport.com. We will respond as soon as possible, without undue delay and within a maximum period of one month from the date of receipt of the request.

SECURITY OF PERSONAL DATA

We treat the personal data you provide us with a focus on their security and integrity in order to protect them from accidental or illicit destruction, loss, damage, and unauthorized disclosure or access. To that end, Bobike regularly performs security audits of its IT infrastructure. Any breach of personal data that may imply a high risk to your rights and freedoms will be notified to the competent control authority once it is known.

LIMITATION OF LIABILITY (USE AND RISK)

Bobike cannot be held responsible for any losses or damages, in terms of civil liability, that are a consequence of the incorrect use of the website and its contents by the user, the access to the user’s computer and computer system by third parties, viruses, among others. Although Bobike is committed to the security of the website and puts in place the appropriate technical, physical, and logical protection measures to ensure its protection, it cannot guarantee nor declare that the files available for download are free of viruses, worms, trojans, scripts or any other code or program that contains destructive or harmful properties. We therefore advise you to take every precaution to protect your personal data while using the internet, including changing passwords frequently and ensuring the use of a browser that allows the use of SSL communication.

PARTNER WEBSITES

Our website contains links to and from other websites, whether partner or distributor websites. Please note that this Privacy Policy does not apply to any of these websites. Bobike is not responsible for the privacy policies or practices of those websites, and we therefore advise you to check their Privacy Policies before providing any personal data.

UPDATING OF PRIVACY POLICY

This Privacy Policy may be revised and updated, and we ask that you revisit it regularly. We last updated it on January 17, 2022.

ACCEPTANCE OF THE PRIVACY POLICY (AND COOKIES)

By providing your personal data, the respective holder confirms that he/she knows this Privacy Policy and accepts it, and therefore consents to the collection, use, and conservation of personal data requested, in accordance with the terms provided herein.